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FAQ

What is your shipping Policy?

Shipping on originals is within 3-5 business days. Shipping on large paintings that require crating (size's 40x40, 40x50, 60x72, 80x64, 84x68) is within 5-10 business days. Prints come directly from Skyline Art Prints. Originals will be shipped directly from Don Lisy (except for items that require crating). Shipping price is determined by weight. If you're interested in purchasing a piece of artwork outside of the United States, please contact Don Lisy to determine the shipping cost.

 

What is your Policy on Returns/Exchanges/Refunds?

The wall preview or Augmented Reality (AR) tools are excellent for seeing the artwork framed or not, to scale, and in various settings. For prints, each piece ordered is custom-on-demand printed. Unfortunately returns are not accepted unless the piece is damaged. Contact me directly if the piece is damaged and we’ll make it right.

For original art, I do not accept returns unless the piece is damaged. The artwork must be securely packed and shipped back at your own expense via UPS in its original packaging, with insurance for the entire value.

After receipt of the damaged work, a credit card refund can be given. Please allow 2 weeks for processing. Please keep all packaging in the event the shipment is damaged.

 

How can I keep up with your new work?

If you've entered your email address when first visiting the site, you've been added to my email list and will get information on new work that has been added to the site. From time to time, you'll see promotional emails for discounts on the site as well.

 

What is your privacy policy?

Don Lisy operates the www.donlisy.net website, which provides the Service.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

 

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

 

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

 

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

 

Service Providers

We may employ third-party companies and individuals due to the following reasons:
    To facilitate our Service;   To provide the Service on our behalf;   To perform Service-related activities;  or  To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
 

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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